Comic Crate Collectives User Privacy Policy

Effective Date: October 23, 2025

This Privacy Policy explains how Comic Crate Collectives (“we,” “us,” or “our”) collects, uses, stores, shares, and protects personal information from users (“you” or “your”) who access or use our website (www.comiccratecollectives.com), mobile applications, and related services (collectively, the “Services”). By using the Services, you acknowledge that you have read, understood, and agree to the practices described in this Policy.

1. Information We Collect

We collect personal information to provide, improve, and secure our Services, and to deliver a personalized experience. The information we collect falls into two categories: information you provide voluntarily and information we collect automatically.

1.1 Information You Provide Voluntarily

This includes data you actively share with us when using the Services, such as:

• Account Registration Information: Name, email address, password, phone number (optional), and shipping/billing addresses (for order fulfillment).
• Order & Payment Information: Credit/debit card details (processed via third-party payment providers like PayPal or Stripe—we do not store full card numbers), order history, and payment method preferences.
• Support & Feedback Data: Information shared when contacting our customer support (e.g., issue details, screenshots) or submitting feedback via surveys, reviews, or social media.
• Membership & Communication Data: If you join our membership program, we may collect preferences (e.g., favorite anime genres) and communication consent (e.g., opting in to newsletters or promotional emails).

1.2 Information We Collect Automatically

When you use the Services, we may collect technical and usage data through cookies, web beacons, and similar tracking technologies. This includes:

• Device & Browser Information: Device type (e.g., smartphone, laptop), operating system (e.g., iOS, Windows), browser name, IP address, and unique device identifiers (e.g., IMEI).
• Usage Data: Pages you visit on our website, time spent on each page, links clicked, search queries, and how you navigate the Services (e.g., cart abandonment, product views).
• Location Data: Approximate geographic location based on your IP address (we do not collect precise GPS data unless you explicitly enable it via your device settings, and only for shipping-related purposes).

2. How We Use Your Information

We use your personal information only for legitimate, transparent purposes aligned with the Services you use. Key uses include:

• Fulfill Orders & Deliver Services: Process your purchases, ship crates to your address, send order confirmations/tracking updates, and resolve order-related issues.
• Manage Your Account & Membership: Maintain your account, provide access to membership perks (e.g., early access to limited crates), and update you on membership benefits.
• Personalize Your Experience: Recommend products based on your browsing history and preferences (e.g., suggesting Naruto crates if you’ve viewed similar items) and customize website content.
• Communicate With You: Send essential updates (e.g., shipping delays, policy changes) and marketing communications (e.g., newsletters, exclusive discounts) if you’ve opted in. You can unsubscribe from marketing emails at any time via the “unsubscribe” link in messages.
• Secure the Services: Detect and prevent fraud (e.g., unauthorized account access, payment fraud), monitor for security threats, and comply with legal obligations (e.g., anti-money laundering laws).
• Improve Our Services: Analyze usage data to fix bugs, optimize website performance, and develop new crates or features (e.g., adding a “New Release Crate” category based on user demand).

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your data only in the following limited circumstances:

• Third-Party Service Providers: We work with trusted partners to deliver Services, such as:
  • Payment processors (e.g., Stripe, PayPal) to handle transactions securely.
  • Shipping carriers (e.g., USPS, DHL) to deliver orders.
  • Analytics tools (e.g., Google Analytics) to track website usage (these tools are configured to anonymize data where possible).
  • All third parties are contractually required to protect your information and use it only to perform the services we request.
• Legal & Compliance Reasons: We may disclose your information if required by law (e.g., a court order, subpoena) or to protect our rights, safety, or property (e.g., investigating fraud or violating our Terms of Service).
• Business Transfers: If we merge with, acquire, or sell all/part of our business to another company, your information may be transferred as part of the transaction (the acquiring company will be bound by this Privacy Policy).

4. How We Protect Your Information

We implement technical, administrative, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure:

• Technical Security: We use encryption (e.g., SSL/TLS) for data transmitted between your device and our servers, and secure storage systems for sensitive data (e.g., hashing passwords).
• Access Controls: Only authorized employees (e.g., customer support, order processing) have access to your information, and they are required to complete data protection training.
• Data Retention: We keep your personal information only as long as necessary to fulfill the purposes outlined in this Policy (e.g., order history is retained for 7 years for tax and legal compliance). After that, we securely delete or anonymize the data.

5. Your Rights Regarding Your Information

Under applicable data protection laws (e.g., GDPR, CCPA), you have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Update inaccurate or incomplete data (e.g., changing your shipping address via your account settings).
• Deletion: Request that we delete your personal information (subject to legal exceptions, such as retaining order data for tax purposes).
• Opt-Out: Unsubscribe from marketing communications or disable cookies (see Section 6 below).
• Data Portability: Request a copy of your data in a machine-readable format (e.g., CSV) to transfer to another service provider.

To exercise these rights, contact our privacy team at a76305841@gmail.com. We will respond to your request within 30 days and may ask for verification to protect your data from unauthorized access.

6. Cookies & Tracking Technologies

We use cookies (small text files stored on your device) to enhance your experience on the Services. Cookies fall into three categories:

• Necessary Cookies: Required to use the Services (e.g., remembering your login status or items in your cart). These cannot be disabled.
• Functional Cookies: Improve your experience (e.g., remembering your shipping address for future orders).
• Analytics/Marketing Cookies: Track usage to optimize the website or deliver personalized ads (e.g., showing Demon Slayer ads if you’ve viewed related crates).

You can manage or disable non-necessary cookies via your browser settings (e.g., Chrome, Safari, Firefox). Note that disabling cookies may limit some features of the Services (e.g., saving items in your cart).

7. Children’s Privacy

Our Services are not intended for users under the age of 13. We do not knowingly collect personal information from children under 13. If we learn we have collected data from a child under 13, we will immediately delete it and notify the parent/guardian if possible. Parents/guardians can contact us at a76305841@gmail.com to request data deletion.

8. International Data Transfers

If you access the Services from outside the United States, your information may be transferred to and processed in the U.S. (where our servers are located). We ensure these transfers comply with data protection laws by using:

• Standard Contractual Clauses (SCCs) approved by the EU Commission for transfers to non-EU countries.
• Compliance with the Privacy Shield Framework (where applicable) for transfers to the U.S.

9. Changes to This Privacy Policy

We may update this Policy periodically to reflect changes in our practices, technology, or legal requirements. When we make changes, we will:

• Update the “Effective Date” at the top of this page.
• Notify you via email (if you’ve provided an email address) or a prominent notice on our website.

We encourage you to review this Policy regularly to stay informed about how we protect your information.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, contact our privacy team:

• Email: a76305841@gmail.com